Quintica: How towercos achieve SLAs

A tour of Quintica’s Service Management Centre and an introduction to their OS3 SITE solution, built on Remedy

Read this article to learn:

  • The people, processes and technology inside towerco’s NOC
  • How to integrate alarms from multiple RMS systems with job ticketing and O&M site visits to “close the loop” on maintenance
  • How to monitor, manage and optimise the performance of subcontractors
  • How to identify and improve the performance of the most inefficient assets and sites
  • How to ensure you never incur penalties in your service level agreements

Quintica are a systems integration (SI) and service management organization with a focus on Communication Service Providers (CSP) passive infrastructure and are currently managing over 3,500 towers from their Service Management Centres in Accra, Kampala and Nairobi. Quintica also leverages their own OS3 SITE services solution, tailored for the tower industry but built on the…

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